Vet Konect User Policy & Terms of Service

Welcome to Vet Konect. These Terms of Service ("Terms") govern your access to and use of the Vet Konect platform. By accessing, registering, or using our services, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms.

Last Updated: 2026

1. Professional Disclaimer & No-Emergency Clause

Vet Konect is a digital marketplace and facilitation platform designed to connect animal owners with licensed veterinary professionals and verified vendors. The platform provides access to telemedicine and consultative advisory services only.

Vet Konect does not replace physical veterinary clinics, hospitals, or emergency facilities. Users experiencing animal health emergencies must immediately seek in-person veterinary care.

Veterinarian-Client-Patient Relationship (VCPR): In accordance with the Veterinary Surgeons Act and the Veterinary Council of Nigeria (VCN), a formal VCPR typically requires a physical examination of the animal. Digital consultations provided through this platform are advisory in nature and do not establish a formal VCPR unless the practitioner has previously conducted an in-person examination.

2. User Roles & Responsibilities

2.1 Veterinarians

  • Must maintain valid and current registration with the Veterinary Council of Nigeria (VCN) or equivalent national regulatory authority.
  • Are solely responsible for the medical advice, diagnoses, and recommendations they provide.
  • Must maintain appropriate professional indemnity insurance.

2.2 Veterinary Para-Professionals (VPPs)

  • Must operate strictly within the scope of practice defined by the VCN for their qualification.
  • Are expressly prohibited from conducting independent surgeries or issuing definitive medical diagnoses outside their legal scope.

2.3 Pet Owners

  • Must provide accurate and complete medical and vaccination histories for their animals.
  • Acknowledge that digital advice is followed at their own risk.
  • Must seek immediate physical veterinary care when advised by a professional.

2.4 Livestock Farmers

  • Must maintain accurate herd or flock health records.
  • Are responsible for implementing professional advice appropriately.
  • Must report suspected disease outbreaks to qualified professionals or relevant authorities without delay.
  • Acknowledge that the platform provides advisory services and does not replace in-person veterinary supervision.

2.5 Vendors

  • Must ensure all products comply with relevant regulatory authorities (including NAFDAC and SON where applicable).
  • Are solely responsible for product quality, authenticity, and regulatory compliance.
  • The sale of banned, expired, counterfeit, or unregistered products is strictly prohibited and will result in immediate account termination.

3. Independent Contractors & Limitation of Liability

Veterinarians, Veterinary Para-Professionals, and Vendors using the platform operate as independent contractors. They are not employees, agents, or representatives of Vet Konect.

Vet Konect acts solely as a facilitator of connections between users. We are not liable for misdiagnosis, treatment failure, livestock loss, professional negligence, or defective products. Any claims arising from professional services or product sales must be directed to the responsible practitioner or vendor.

4. Financial Terms

  • Payments are processed through secure third-party payment gateways (e.g., Paystack).
  • Vet Konect charges a platform service fee for facilitating consultations and marketplace transactions.
  • Refunds are only granted in cases of verified technical platform failure that prevented service delivery. Dissatisfaction with medical advice does not qualify for a refund.

5. Prohibited Conduct & Professional Verification

  • All animal health professionals must provide valid VCN registration numbers.
  • Vet Konect reserves the right to suspend or terminate accounts suspected of operating without proper licensure or outside their lawful scope of practice.
  • The platform does not facilitate the distribution of controlled substances to unauthorized persons.

6. Data Privacy & NDPR Compliance

  • Digital consultations (text, audio, or video) may be recorded and securely stored for medical record-keeping and quality assurance.
  • Livestock disease data may be shared with relevant government authorities where required for mandatory outbreak reporting.
  • We implement industry-standard encryption and security measures to protect personal and financial information in compliance with the Nigeria Data Protection Regulation (NDPR).

7. Acceptance of Terms

By clicking “I Agree,” registering an account, or using the Vet Konect platform, you confirm that you have read, understood, and agreed to be legally bound by this User Policy & Terms of Service.